Privacy Policy

Welcome to Zhaike Group ("we," "our," or "us"). As a comprehensive fine chemical & cosmetic materials manufacturer, we respect your privacy and are committed to protecting your personal data in accordance with international data protection standards.

This Privacy Policy applies to all information collected through our official website, as well as any related procurement services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this policy.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our fine chemicals, cosmetic raw materials, or when you engage in our one-stop customized procurement solutions.

• Business Contact Data: Includes company name, job title, email address, corporate phone number, and physical office address.
• Inquiry & Procurement Data: Information detailed in your quotation requests, chemical specifications, volume requirements, and target market details.
• Technical & Usage Data: Automatically collected information including internet protocol (IP) address, browser type, time zone setting, and website interaction metrics.

We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

Specifically, we utilize the collected data to:

As a global enterprise with a dual office layout (Jinan headquarters and METISARC PTE. LTD. in Singapore), your data may be shared internally across our group to ensure seamless procurement services.

We do not sell your personal information to third parties. We may disclose your data only in the following specific situations:

• • Logistics & Supply Chain Partners: Necessary information shared with freight forwarders, shipping lines, and customs brokers to facilitate global delivery.
• • Legal Obligations: When required by law to comply with governmental requests, judicial proceedings, or regulatory audits.
• • Vital Interests: To investigate potential fraud, situations involving potential threats to safety, or violations of our operational policies.

In alignment with our ISO 9001, ISO 14001, and GB/T-28001 certifications, we apply strict, full-process standardized controls not only to our chemical production but also to data security.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your geographical location (such as the EEA, UK, or California), you may have certain privacy rights regarding your personal data under applicable data protection laws. These rights may include:

To exercise these rights, please submit a written request to our compliance team using the contact details provided below.

If you have questions or comments about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us. Our official support is available during working hours (UTC+8 8:30-17:45 Mon-Fri).