Support & Knowledge Base

How can we help you today?

Find quick answers about our fine chemicals, cosmetic materials, global shipping, and standardized quality control.

Frequently Asked

Do you provide free samples?

Yes, we provide small-batch high-purity chemical reagent samples for laboratories, research institutions, and factory testing. Shipping costs are typically covered by the requester.

What is your MOQ?

Minimum Order Quantities vary by product type. For fine chemicals and intermediate bulk orders, standard commercial MOQs apply. Retail/small wholesale lots are available for specific cosmetic raw materials.

Are your products certified?

Absolutely. Zhaike Group holds ISO 9001, ISO 14001, and GB/T-28001 system certifications, ensuring full-process standardized control and stable product performance.

Explore by Category

Comprehensive answers regarding our operations, products, and global services.

Ordering & Global Logistics

Which countries do you currently export to?
Our products are exported to dozens of countries and regions across North & South America, Europe, Asia, Australia, and South Africa. We have a dual office layout with our Jinan headquarters in China and the METISARC PTE. LTD. branch in Singapore to facilitate global trade.
What are your standard payment terms?
We accept standard international trade payment methods including T/T (Telegraphic Transfer) and L/C (Letter of Credit). Specific terms can be negotiated based on order volume and long-term cooperation agreements.
How do you handle custom packaging requirements?
We offer one-stop customized procurement solutions. Whether you need specific drums, IBC tanks, or specialized cosmetic-grade packaging, our team can accommodate standard and custom packaging requests to meet your local compliance and handling needs.

Quality & Compliance

Do you provide COA and MSDS for your chemicals?
Yes, every batch of our fine chemicals and cosmetic materials comes with a comprehensive Certificate of Analysis (COA) and a Material Safety Data Sheet (MSDS). Our in-house technical team (which makes up 30% of our staff) ensures rigorous testing.
How do you ensure environmental protection and safety?
We maintain a strict balance of social responsibility, employee health, and environmental protection. Our operations are fully compliant with ISO 14001 (Environmental Management) and GB/T-28001 (Occupational Health and Safety) standards.
Are your cosmetic materials suitable for global brands?
Absolutely. We supply cosmetic-grade chemical raw materials and formula ingredients to international factories producing skincare, makeup, and hair care products, meeting strict international cosmetic safety regulations.

Still have questions?

Our international procurement and chemical management team provides 24-hour inquiry & quotation support. Reach out during our working hours (UTC+8 8:30-17:45 Mon-Fri).

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